The return policy of XION® protective gear is simple. In the unlikely event you are not happy with your purchase from XION®, you can return any item in original condition within 14 days from the receipt of your purchase.
Return of products without the original packaging, tags and labels are not accepted!
In case of a return you may ask for a refund or have the possibility to exchange the item for another article of equal value. Make sure to mention your order number. Postage & packaging is non-refundable and the purchaser is responsible for returning the goods to XION® fully carriage paid. We recommend you use a traceable system for the return of your goods and insure them appropriately.
Of course you can contact us if you have additional questions about our return policy. Just send us an email using the email form on our contact page.
YOU CAN RETURN GOODS TO:
XION PG GmbH / Returns
IMPORTANT: Mention on the airway bill, that the parcel contains a return or exchange of goods and hold NO commercial value. If this is not stated on the airway bill correctly, XION® will be confronted with import fees and will not accept the parcel!